Sunraise Solutions CRM Privacy Policy

At Sunraise Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and business-related data when you use the Sunraise CRM App (“App”).

By using this App, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the App.

1. Information We Collect

We may collect the following types of data to help manage your workflow and improve your experience:

• a. Personal Information:
  Name, email address, phone number, and employee ID.
  Login credentials (securely stored and encrypted).
• b. Business Information:
  Leads, follow-up details, call logs, and performance records.
  Notes or feedback added by users within the App.
• c. Technical Data:
  Device type, operating system, IP address, and usage analytics to enhance performance and troubleshoot issues.

2. How We Use Your Data

Your data is used strictly for internal business and operational purposes, including:

• Managing and tracking marketing and sales activities.
• Monitoring lead progress and employee performance.
• Improving the CRM’s features and usability.
• Communicating important updates or alerts related to the App.

We do not sell, rent, or trade your personal or business data with any third parties.

3. Data Security

We prioritize data protection through:

• Encrypted communication channels (HTTPS).
• Secure cloud-based storage.
• Restricted access controls within the company.

However, please note that no digital system is 100% secure. While we take every measure to protect your information, we cannot guarantee absolute security.

4. Data Sharing & Disclosure

Your data may be shared only in the following cases:

• Internal Access: With authorized Sunraise Solutions employees for operational purposes.
• Legal Requirements: If required by law or government authorities.
• Service Providers: With trusted third-party tools (if any) that help maintain or analyze CRM performance, under strict confidentiality agreements.

5. Data Retention

We retain user and business data only as long as necessary to fulfill operational needs or as required by law.

Users may request deletion of their account and associated data by contacting our support team.

6. User Responsibilities

Users must:

• Keep login credentials confidential.
• Avoid sharing screenshots, data, or login details with unauthorized persons.
• Report any suspicious activity or security breach immediately.

7. Cookies & Analytics

The App may use cookies or analytics tools to track performance metrics, improve speed, and personalize user experience. These do not collect personal or sensitive information.

8. Updates to Privacy Policy

We may update this policy from time to time. Continued use of the App after updates implies acceptance of the revised terms.

9. Your Rights

You have the right to:

• Request access to your stored data.
• Ask for correction or deletion of inaccurate data.
• Withdraw consent to data collection (which may limit app functionality).